Professional Services Team – Your “Trusted Advisors in Medical Connectivity Implementation”
Capsule’s Professional Service Team is an integral component of the Capsule Connectivity Solution. They are a dedicated team of individuals who are continually recognized for their personal service and dedication to detail in medical device implementation for device integration and are viewed by customers as trusted advisors who are dependable and responsive to their needs.
Utilizing industry best practices gained from hundreds of successful medical device implementations for device connectivity, they deliver expertise and guidance that transforms care delivery and helps to achieve better outcomes and a positive return on investment in health information technology (HIT). Services offered by our Professional Services Team include:
Pre-Sales Consulting
Our pre-sales consulting group works with customers analyzing their connectivity options, and making recommendations to configure a solution that will meet their short and long term connectivity needs with a focus on leveraging the investment across the entire institution. Deliverables provided by our Pre-Sales Consulting Group include:
- Feasibility Study & Solution Design: Comprehensive Study & Design determines the best steps to proceed with the connectivity project
- Functional & Technical Requirements Analysis: Information is provided on new software development based on factors such as the specific devices in use; parameters required; custom manipulation of data, etc.
- Commercial Proposal: A review of your connectivity requirements including the devices to be interfaced, Clinical Information Systems to send data to, as well as a detailed budget estimate.
Project Management & Implementation
Our Professional Services team will work directly with the hospital to ensure that a complete end-to-end medical device connectivity solution is extended.
Capsule has proven methodologies and a long track record of ensuring successful connectivity solution design and implementation, resulting in the completion of clearly defined project deliverables within pre-determined time and budget limitations.
Capsule offers complete project oversight, including:
- Assistance to project management and planning
- Supplying all required software components
- Managing the delivery of required hardware components
- Assistance supervising the installation and configuration of the solution
- Providing assistance during the testing phase
- On site go-live support as necessary
Our Implementation team provides on-site installation, configuration, and training to hospital staff on the connectivity solution as well as on-going technical support during the testing phase.
Technical Support
While our solution is designed for continuous operation with minimal support needed, Capsule knows that things happen, staff changes, and questions arise.
All support staff have extensive experience on the DataCaptor solution and are 100% focused on medical device connectivity. Capsule’s Support and Implementation teams are one in the same, meaning the same group that implements the solution will also maintain it and provide support service. This ensures an efficient support structure with little to no learning curve.
And Capsule is always there for our customers. Customers have access to 24/7 phone and email support or WebEx assistance on an as needed basis and, if ever necessary, our Implementation team will return on-site to extend assistance.
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