Medical Device Connectivity Technical Support
While our solution is designed for continuous operation with minimal support needed, Capsule knows that things happen, staff changes, and questions arise.
All support staff have extensive experience on the DataCaptor solution and are 100% focused on medical device connectivity. Capsule’s Support and Implementation teams are one in the same, meaning the same group that implements the solution will also maintain it and provide support service. This ensures an efficient support structure with little to no learning curve.
Support services offered to our customers include:
1.24x7 phone and email support
2.Webex assistance as needed
3.On-site assistance when necessary